Refund & return policy

We pack every order by hand in Rishikesh. If something is not right with your order, we will make it right. Please read how returns, replacements and refunds work.

1. When you can ask for a return

• The product arrived damaged or defective.
• You received a different product from the one you ordered.
• An item from your order is missing.

Please write to us at info@theholistichimalayas.com within 3 days of delivery with your order number and clear photos of the product and its packaging.

2. Items we cannot take back

Our herbs, teas and powders are food and wellness products, so for safety and hygiene reasons we cannot accept returns of:

• Products that have been opened or used, unless they arrived damaged, defective or wrong.
• Products returned without first contacting us.
• Discounted or clearance items, unless they are defective.

3. Replacement or refund

Once we approve your request, we will tell you how to send the product back if it is needed. We replace it with the same product, or another product of equal value if it is out of stock. If a replacement is not possible, we refund you. Approved replacements are dispatched within 2–7 business days.

4. How refunds are paid

• Approved refunds are made within 7–10 business days.
• Prepaid orders are refunded to the original payment method.
• Cash on delivery orders are refunded to your bank account or UPI ID, which we will ask you for.

5. Cancelling an order

You can cancel an order within 12 hours of placing it. Email info@theholistichimalayas.com or call +91 76686 72599 with your order number. After 12 hours the order is usually being packed, so it may not be possible to cancel it. Prepaid cancelled orders are refunded in full.

6. Contact us

For returns, refunds or cancellations, email info@theholistichimalayas.com or call +91 76686 72599.