Frequently asked questions
Delivery, payments, returns and choosing the right herb.
Shipping is free on every order, and orders are delivered within 5–7 business days across India. Remote areas can take a little longer. You get tracking details by email once the order ships.
Yes, cash on delivery is available across India.
Not at the moment. We currently ship within India only.
Our herbs are natural and unprocessed, with no chemicals, additives or artificial colours. They are sourced directly from farmers and packed in our own workshop in Rishikesh.
Our Ayurveda doctors will help you choose. Book a free consultation and they will suggest a herb based on your body type and needs, before you buy anything.
Returns are accepted for defective, damaged or incorrect products, raised within 3 days of delivery with photos, at info@theholistichimalayas.com. Products must be unused and in their original packaging.
Once the returned item reaches us and is verified, approved refunds are credited to your original payment method within 7–10 business days. For cash on delivery orders, we refund to your bank account or UPI ID.
Yes, within 12 hours of placing it — email us with your order details. After that, processing has usually begun.
No. Our products and consultations are for general wellness, not medical diagnosis or treatment. Please consult your physician for a medical condition.
Keep them in a cool, dry place, away from direct sunlight, and close the pack tightly after each use.