Privacy policy

Last updated: 28 October 2026

The Holistic Himalayas (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you use theholistichimalayas.com, why we collect it, and how we keep it safe.

1. Information we collect

  • Contact and delivery details: your name, email address, phone number and billing or shipping address.
  • Order details: the products you buy, order history and any notes you add.
  • Account details: if you create an account, your login email and saved addresses. Your password is stored encrypted.
  • Payment details: online payments are handled by our payment gateway. We never see or store your card, UPI or bank details. For cash on delivery orders we do not collect payment details.
  • Consultation details: health information you choose to share when you book or attend a consultation.
  • Usage data: browser type, device, IP address and pages visited, collected through cookies.

2. How we use your information

  • To process, pack and deliver your orders, and to send order and delivery updates.
  • To reply to your questions by email, phone or WhatsApp when you contact us there.
  • To process returns, replacements and refunds.
  • To improve our website and products.
  • To send offers and updates, only if you have agreed to receive them. You can opt out at any time.
  • To meet legal, tax and accounting requirements.

3. Who we share it with

We do not sell or rent your personal information. We share it only as needed with:

  • Courier partners, to deliver your order.
  • Payment gateways, to process online payments.
  • Website hosting and IT service providers, who keep the site running.
  • Government or legal authorities, when the law requires it.

4. Cookies

We use cookies to keep your cart and login working, remember your preferences, and understand how the site is used. You can turn cookies off in your browser, but the cart and checkout may not work properly without them.

5. How long we keep your information

We keep order records for as long as the law requires for tax and accounting. Other information is kept only as long as it is needed for the purposes above.

6. Keeping your data safe

Our website uses a secure (HTTPS) connection and we limit access to your information to people who need it to serve you. No system is completely secure, but we take reasonable steps to protect your data.

7. Your choices and rights

  • See, update or correct your details from your account, or by writing to us.
  • Ask us to delete your personal information, except what we must keep by law.
  • Stop receiving offers and updates at any time.

8. Children

Our website is not meant for anyone under 18, and we do not knowingly collect information from children.

9. Other websites

Our site may link to other websites. We are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

11. Contact us

For any privacy question or request, email info@theholistichimalayas.com or call +91 76686 72599.