Terms & Conditions
Welcome to The Holistic Himalayas (“we,” “us,” or “our”). By accessing our website (theholistichimalayas.com) and using our services (including browsing, purchasing products, or reading blog content), you agree to these Terms and Conditions (“Terms”). Please read them carefully.
1. Eligibility
You must be at least 18 years old to use our site and make purchases.
When creating an account or placing an order, you affirm that all provided information is accurate and complete.
2. Products & Consultations
Products are for general wellness purposes only—not medical diagnosis or treatment.
3. Orders & Payments
Orders are confirmed only after successful payment via authorized payment gateways.
Prices are displayed in INR and include applicable taxes unless otherwise specified. We reserve the right to correct pricing errors or cancel orders in case of mistakes.
4. Shipping & Delivery
We ship within India.
Orders are typically processed within 2–4 business days and delivered within 5–10 business days, depending on location.
Delivery may occasionally be delayed due to external factors (e.g., courier issues, weather).
Tracking details will be shared via email once your order ships.
5. Returns & Refunds
Returns are accepted only for defective, damaged, or incorrectly delivered products and must be requested within 3 days of delivery.
Items must be unused and in original packaging.
Refunds or exchanges will be processed once the returned item is received and verified. Shipping fees are non-refundable unless the error is on our part.
6. Consultations
Consultations are for general guidance and do not substitute professional medical advice.
7. Intellectual Property
All content on our site (including images, text, logos, and blog content) is owned by The Holistic Himalayas and protected by intellectual property laws.
Unauthorized use or distribution is prohibited.
8. Limitation of Liability
Our resources aim to educate and enhance wellness, but we cannot guarantee specific outcomes.
We’re not liable for indirect, incidental, or consequential damages resulting from reliance on our products or content.
9. Privacy
We collect personal data necessary for order processing, communication, and service improvement—used in accordance with our privacy policy .
We will not share or sell your personal information to third parties without consent or unless legally required.
10. Updates to Terms
We may update these Terms at any time. Changes will be effective as of the “Last Updated” date above.
Continued use of the site signifies your acceptance of any changes.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any disputes will be subject to the jurisdiction of courts in Rishikesh, Uttarakhand.
12. Contact Us
For questions or concerns regarding these Terms, please contact:
Email: info@theholistichimalayas.com
Phone: +91-76686 72599 / +91-97606 06477
Refund & Return Policy
At The Holistic Himalayas, we take pride in providing authentic Himalayan wellness products. We want you to have a smooth shopping experience. Please read our refund and return policy carefully.
1. Returns & Replacements
Returns are accepted only in cases of defective, or incorrect products delivered.
Requests must be raised within 3 days of delivery by contacting us at info@theholistichimalayas.com
with your order details and photos of the issue.
Products must be unused, unopened, and in their original packaging to qualify for a return.
Eligible products may be replaced with the same item or another product of equal value, subject to availability.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
Discounted or clearance items (unless defective).
3. Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, refunds will be processed and credited to your original method of payment within 7–10 business days.
Shipping charges are non-refundable, unless the error was on our part.
4. Cancellations
Orders can be cancelled within 12 hours of purchase by emailing us at info@theholistichimalayas.com
.
After this window, cancellations may not be possible as processing begins immediately.
5. Exchange Timelines
Approved exchange requests will be processed and delivered within 2–7 business days of confirmation.
6. Contact Us
For refund, return, or exchange queries, please reach out to us at:
📧 Email: info@theholistichimalayas.com
Privacy Policy – The Holistic Himalayas
At The Holistic Himalayas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We may collect the following information when you interact with our site:
Personal Information: Name, email, phone number, billing/shipping address.
Payment Information: Collected securely by third-party payment gateways (we do not store your card or banking details).
Usage Data: Browser type, device information, IP address, and pages visited.
Consultation Data: Details voluntarily shared during Ayurvedic consultations.
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to queries.
Improve our website, products, and services.
Share updates, promotions, and offers (you can opt out anytime).
Comply with legal obligations.
3. Sharing of Information
We do not sell or trade your personal information. We may share it only with:
Service Providers: Shipping partners, payment gateways, IT support.
Legal Authorities: If required by law or regulatory obligations.
4. Cookies & Tracking
Our website may use cookies to enhance your browsing experience, remember preferences, and analyze traffic. You may disable cookies in your browser, but some site features may not function properly.
5. Data Security
We implement reasonable security practices to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a user, you may:
Access, update, or correct your personal data.
Request deletion of your personal data (subject to legal or contractual obligations).
Opt out of promotional communications.
7. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Policy Updates
We may update this Privacy Policy periodically. Changes will be effective immediately upon posting, with the “Last Updated” date revised.
10. Contact Us
For any privacy-related concerns, please contact us:
📧 Email: info@theholistichimalayas.com
📞 Phone: +91-76686 72599 / +91-97606 06477
Shipping Policy
At The Holistic Himalayas, we are committed to delivering your wellness products with care and efficiency. Please read our shipping policy for clarity on timelines, costs, and delivery process.
1. Order Processing
Orders are typically processed within 2–4 business days of payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Timelines
Domestic Delivery (within India): 5–10 business days, depending on the delivery location.
Remote Areas: Delivery may take slightly longer due to limited courier availability.
You will receive a shipping confirmation email along with tracking details once your order has been dispatched.
3. Shipping Charges
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be available for promotional campaigns or orders above a specified value (if applicable).
4. Delays
While we strive for timely delivery, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
The Holistic Himalayas is not liable for delays beyond our control.
5. International Shipping
Currently, we ship only within India. (If you plan to offer global shipping later, this can be updated).
6. Order Issues
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at info@theholistichimalayas.com
with order details and supporting images.
7. Contact Us
For shipping-related queries, please reach out to us at:
📧 Email: info@theholistichimalayas.com
